Once your order has been picked up by one of our couriers, you will receive a shipment notification email that includes a tracking number. Simply follow the link in the email to track your order.

UPDATE: Our courier partners are strengthening safe management measures to minimize the risk of COVID-19 transmission amongst drivers. This step-up in precautionary measures, coupled with the potential impact rising cases on manpower, might temporarily affect the deliveries of your parcels. 

If you wish for your order to be sent elsewhere, kindly email us at Hello@dhappymakers.com as soon as your order has been placed, and we will make the necessary adjustments.

We are unable to make changes to your address once the order has been shipped and no refund will be provided if the address is deemed wrong/invalid by the courier company during delivery.

As the recipient, you are responsible for any subsequent costs incurred for parcels returned to our warehouse due to attempted deliveries, insufficient/incorrect delivery information or failure to retrieve parcels from delivery centres. Standard shipping fees will be incurred for all parcels re-sent from our warehouse.

Please ensure that your delivery address and mobile number is accurate, to ensure your gorgeous goodies gets to you as quickly as possible!

You may be charged for duties, taxes or any surcharges which may be imposed by your country as your order passes through customs, in addition to handling/storage fees imposed by the courier (if applicable). Any charges on a parcel shall be paid and borne by the person/company receiving the parcel. If required by local authorities, the courier company may reach out to you for official documents, such as tax invoices or proof of payment, to facilitate customs clearance. Please note that gifts will still need to go through standard import procedures, as determined by the custom laws in each designation country, and are taxable if the value of the gift is above a stated local threshold.

D'Happy Makers has no control over these charges and are unable to advise you what the cost would be, as customs policies and import duties vary widely from country to country. Kindly contact your local customs office for current import charges before you order, to confirm your local tax and duty fees.

All deliveries require a signature in order to be received. Thus, it is not possible to be delivered to a PO Box.  

Our products are handmade and individually produced for you therefore most pieces are made to order and will be shipped in 2-3 weeks from the time the order is placed.

We do carry certain designs as instock. For instock items, we will arrange for shipping within 3 to 5 days time.