Frequently Asked Questions

• Once you have placed the order; confirmation email will be sent to you
• Summarize and acknowledge your order. The email will consists of order number, the items ordered, the shipping method chosen, personal details as well as your shipping address. If you need to make any changes to your information. Kindly contact us immediately at dhappymakers@gmail.com
• Order will be processed
• Some of our products are handmade and individually produced for you therefore for made to order pieces, it will be shipped in 10-14 days from the time the order is placed.We do carry certain designs as instock. For instock items, we will arrange shipping within 3 to 5 days time.
• Your parcel is dispatched; and shipment notification email is sent to you
• Your parcel has been picked up by our courier service. Email consists of your tracking number. Follow the link in the email to track your order.

To make changes to your order. Kindly contact us at dhappymakers@gmail.com

Yes, you can. 

Orders can be cancelled within 12 hours from the time of purchase.  

To make a cancellation request, kindly email us at dhappymakers@gmail.com 

At the moment, we only accept the following payment methods:

1. Mastercard

2. Visa

3. Credit / Debit Cards

4. Google Pay

5. Apple Pay

6. Hoolah applicable only for Singapore customers

To prevent fraudulent orders, we have set measures in place to ensure maximum security.

Ensure that your billing address, postal code, and your CVV pin number is accurate as the transaction will not go through if these details do not match.

If card has been declined over 3 times, please use another card.

If problem is persists, kindly email to us at dhappymakers@gmail.com for assistance

1. All store credits are not refundable or exchangeable for cash.

2. There are no expiry date to our store credits.

3. All items purchased using store credits cannot be returned or exchanged.

4. Store credits cannot be applied to a paid order

1. Store credits are issued to your account when:

**You have been refunded store credits.

**You have been awarded store credits

2. Store credits do not expire 

Simply input the store credit code in to the "Gift card or discount code" field at checkout.

Please refer to image for further illustration.  

Our jewellery are hand-made and are often delicate in chains and connections. Always use a light hand when wearing or removing your jewellery.

Refrain any contact with perfume, lotion, or other cosmetic product. Clean your jewellery with our polishing cloth or wipe down with a tissue

Keep your jewellery in cool, dry places etc. suede pouch | proper jewellery box | air tight ziploc bags.

1. Use lukewarm water and soak the piece in the solution for 2-3 minutes

2. Gently scrub your piece with your fingers and focus more on areas with the most build-up

3. Gently pat your piece to dry with a soft cloth or tissue paper

4. If you notice some spots of tarnishing | tough stains, you can also use a polishing cloth (provided to you) to help remove the spots | stains

1. Do not apply harsh chemicals directly on the pieces (eg. hand sanitizer, lotion, perfume, sunscreen)

Put your jewellery on only after everything is applied

2. Avoid pools | hot tubs | ocean

3. When you are not wearing the jewellery, store it in sealed jewellery pouch or jewellery cases

4. If you can, avoid washing hands | showering with your pieces.

If you do accidentally do these a few times, not to worry! Your pieces are very durable. But - if you follow these guidelines, your pieces will last longer.

1. Use lukewarn water and soak the piece in the solution for 2-3 minutes

2. Gently scrub your pieces with your fingers and focus more on areas with the most nuild-up

3. Gently pay your piece to dry with a soft cloth or tissue paper

4. You can also simply use a polishing cloth (provided to you) to help restore the shine.

1. Do not applt harsh chemicals directly on to the pieces (eg. hand sanitizer, lotion, perfume, sunscreen) Put your jewellery on only after everything is applied.

2. Avoid pools | hot tubs | ocean

3. When you are not wearing the jewellery, store it in sealed jewellery pouch or jewellery case

4. If you can, avoid washing hands | showering with your pieces.

If you do accidentally do these a few times, not to worry! Your pieces are very durable. But - if you follow these guidelines, your pieces will last longer.

1. Use lukewarm water and soak the piece in the solution for 2-3 minutes

2. Gently scrub your piece with your figers and focus more on areas with the most build-up

3. Gently pat your piece to dry with a soft cloth or tissue paper

4. If you notice some spots of tarnishing | tough stains, you can also use a polishing cloth (provided to you) to help remove the spots | stains

1. Do not apply harsh chemicals directly on the pieces (eg. hand sanitizer, lotion, perfume, sunscreen)

Put your jewellery on only after everything is applied

2. Avoid pools | hot tubs | ocean

3. When you are not wearing the jewellery, store it in sealed jewellery pouch or jewellery cases

4. If you can, avoid washing hands | showering with your pieces.

If you do accidentally do these a few times, not to worry! Your pieces are very durable. But - if you follow these guidelines, your pieces will last longer.

1. Purchased items can only be exchanged once.

2. All shipping costs will be borne by the customer.

3. Discounts applied in the original order will not be applicable for the new item.

4. No exchanges are valid for customized items.

5. The price of the exchanged item should be equal to or lower than the new item. If there is an increase in price, it will be borne by the customer.

Item(s) in new and original condition can be exchanged within 7 days from the date of purchase (inclusive of weekends and public holidays) with the exception of:

1. Cleaning Kit

2. Gift box and/or packaging

3. Gift with purchase

Items purchased using store credits cannot be returned or exchanged.  

For Exchanges Requests, please proceed to our After Sales Service Centre.

Please do not send out your items before you receive a confirmation for your requests.

1. We will get back to you within 3 business days with a confirmation and you will have a 7 days window to send out your item(s).

2. Once you've received the confirmation, you can send out your item(s) by mailing it back to us and provide us with the parcel tracking number.

3. All shipping charges will be borne by the customer.

4. New design/size will be send out to you upon receival of the'old'piece.

For repair requests, please proceed to our After Sales Service Centre.

All repairs will take up to 10-14 business days from the date of receival of your item. Depending on the complexity of the defect.  

We do offer free minor repairs service as listed below:

1. Removing minor scratches and scuffs.

2. Clean and re-shine your pieces.

3. Tightening of prong

For more complex repairment services, do send us an enquiry to dhappymakers@gmail.com

Depending on the complexity of the jewellery repair.

To know more on the repair cost. Kindly send in an email to dhappymakers@gmail.com

Replacement Terms & Conditions

1. Purchased items can only be replaced once.

2. No replacement are valid for customized items

Replacement Validity

1. Your item is damaged and/or broken.

2. You have received the wrong item

We cover a timeframe of 14 days from date of purchase. This is inclusive of weekends and public holidays.

We do not cover damages resultant by wear and tear. 

For replacement requests, please proceed to our After Sales Service Centre

Please do not send out your items before you receive a confirmation for your request.

1. We will get back to you within 3 business days with a confirmation and shipping label.

2. Once you've received the confirmation, you can send out your item(s).

3. New piece will be send out to you upon receival of the 'old' item.

Here are some common scenarios that invalidate a replacement

1. In the event that design is unavailable for replacement, we will refund the amount paid for this item in store credits based on the amount received. Store credits do not expire.

2. Requests regarding gemstones will be processed as a return for store credits instead of a 1 to 1 replacement.

Our jewellery utilize natural gemstones and pearls. Each individual is unique and has it's own character. Natural inclusions (eg. carbon dots, uneven colour distribution, fissures, internal fractures) will not be considered as defects.

Examples of Admissible Damages:

1. Jewellery item received with its clasps, jump rings, pendant, or chains disconnected.

2. Jewellery item received with its pendant broken into pieces.

3. Earring posts were detached upon arrival.

4. Earring pendants were detached upon arrival

Examples of Inadmissible Damages :

1. Gemstones with natural inclusions (e.g. black carbon dots or flecks natural to the stone's characteristics), uneven colour distribution compared to the image on the product page, fissures and internal fractures.

2. Jewellery crushed or trampled by a heavy object (such as a car, trolley, or by foot).

3. Jewellery damaged by accidental handling by toddlers or children.

4. Jewellery damaged due to wear and tear. This include(s) but is not limited to:

***ScratchesDeformities on the shape of the hoop earrings.

***Deformities on earring studs

5. Loose hoop earrings clasps

1. Purchased items can only be returned once.

2. Returns will only be processed in store credits.

3. Return requests are not instantly validated and may take up to 14 business days for the entire procedure to be concluded.

4. Urgent return requests will not be entertained.

5. If your order consists of a Gift with Purchase (GWP) and by processing a return disqualifies this criterion, the GWP will have to be returned

***If the entire order is returned, the GWP will have to be returned as well.

***If customer is unable to return or would like to keep the GWP, there will be a 5% deduction of store credits

For return requests, please proceed to our After Sales Service Centre   

Please do not send out your items before you receive a confirmation for your request.

1. We will get back to you within 14 business days with a confirmation and you will have a 14 days window to send out your item(s).

2. Once you've received the confirmation, you can send out your item(s) by mailing it back to us and provide us with the parcel tracking number.

3. Shipping charges will be borne by the customer

4. Store credits will be issued out to you upon receival of the 'Returned Item'.

Item(s) in new and original condition can be return within 14 days from the date of purchase (inclusive of weekends and public holidays) with the exception of:

1. Cleaning Kit

2. Gift Box and/or packaging

Items purchases using store credits cannot be returned.  

Once your order has been picked up by one of our couriers, you will receive a shipment notification email that includes a tracking number. Simply follow the link in the email to track your order.

UPDATE: Our courier partners are strengthening safe management measures to minimise the risk of COVID-19 transmission amongst drivers. This step-up in precautionary measures, coupled with the potential impact rising cases on manpower, might temporarily affect the deliveries of your parcels. 

Shipping is charged based on the subtotal presented after discounts are applied. Purchase over a certain value and receive FREE SHIPPING on your order. Kindly refer to the table below for more information.

UPDATE: Please expect a slight delay on the delivery of your parcels due to the rising COVID-19 cases. Our courier partners are strengthening safe management measures to minimize the risk of COVID-19 transmission amongst drivers. This step-up in precautionary measures, coupled with the potential impact of rising cases on manpower, might temporarily affect the deliveries of your parcels.

All days provided are business days and estimated to our best ability. Kindly note that we do not process orders and requests on weekends and Singapore public holidays. 

Once your order has been picked up by one of our couriers, you will receive a shipment notification email that includes a tracking number. Simply follow the link in the email to track your order.

UPDATE: Our courier partners are strengthening safe management measures to minimise the risk of COVID-19 transmission amongst drivers. This step-up in precautionary measures, coupled with the potential impact rising cases on manpower, might temporarily affect the deliveries of your parcels. 

All deliveries require a signature in order to be received. Thus, it is not possible to be delivered to a PO Box.  

Shipping is charged based on the subtotal presented after discounts are applied. Purchase over a certain value and receive FREE SHIPPING on your order. Kindly refer to the table below for more information.

UPDATE: The flat fees exclude international taxes (such as value added tax etc.) that may be charged at the destination, and such taxes and fees are to be borne solely by the customer.

UPDATE: Please expect a slight delay on the delivery of your parcels due to the rising COVID-19 cases. Our courier partners are strengthening safe management measures to minimize the risk of COVID-19 transmission amongst drivers. This step-up in precautionary measures, coupled with the potential impact of rising cases on manpower, might temporarily affect the deliveries of your parcels.

All days provided are business days and estimated to our best ability. Kindly note that we do not process orders and requests on weekends and Singapore public holidays. 

If you require your order by a specific date, please email our friendly team at dhappymakers@gmail.com for advice. 

Some countries local government may charged custom and import taxes / duties, which are to borne solely by the customer. 

For more information on taxes, duties and customs regulations please contact your local customs office directly or you can get an estimation of your country's custom and import taxes through HERE

Should you choose to return or cancel the order to avoid duties and taxes, a cancellation fee of $25 (SGD) will be chargeable to your end. The $25 (SGD) cost compromise the return shipping charges incurred as well as the packing material cost. After which, the remaining amount of your order will be refunded back to you in cash or store credits.

UPDATE: Shipping cost paid during the placing of order will strictly not be refunded.