We ship from sunny Singapore!

Orders over $100 SGD always ship for FREE- no promotion code needed. For orders under $100 SGD, there is a flat rate delivery charge. Please refer HERE for charges and delivery times.

Orders will be shipped to the shipping address provided at checkout. Please refer to our Shipping Page for estimated delivery time. Kindly note that we do not ship to PO Boxes or military addresses (APO, FPO or DPO).

Please ensure that your order is addressed to a secure location, as we cannot be responsible or liable for lost packages which have arrived at the correct location. In the event that your package is lost, we will do our best to assist you, but we highly encouraged customers to contact our delivery partners directly about any misssing, lost, undelivered or abandoned packages.

You will receive a notification email with details on how to track your parcel’s progress.

Please provide an accurate home / office delivery address, email address and mobile number to ensure a smooth and speedy delivery. Please do ensure someone is at your home / office to receive your parcel.

Estimated delivery times are to be used as a guide only and can vary depending on the part of the world you are in. Note that delivery times commence from the date of dispatch.

Unfortunately, we cannot be responsible for any delays caused by destination customs clearance processes, local duties and taxes, and items that are lost in transit.

If you wish for your order to be sent elsewhere, kindly email us Hello@dhappymakers.com as soon as your order has been placed, and we will make the necessary adjustments.

We are unable to make changes to your address once the order has been shipped and no refund will be provided if the address is deemed wrong/invalid by the courier company during delivery.

As the recipient, you are responsible for any subsequent costs incurred for parcels returned to our warehouse due to attempted deliveries, insufficient/incorrect delivery information or failure to retrieve parcels from delivery centres. Standard shipping fees (please refer to the shipping & delivery page) will be incurred for all parcels re-sent from our warehouse.

Please ensure that your delivery address and mobile number is accurate, to ensure your gorgeous goodies gets to you as quickly as possible!

You may be charged for duties, taxes or any surcharges which may be imposed by your country as your order passes through customs, in addition to handling/storage fees imposed by the courier (if applicable). Any charges on a parcel shall be paid and borne by the person/company receiving the parcel. If required by local authorities, the courier company may reach out to you for official documents, such as tax invoices or proof of payment, to facilitate customs clearance. Please note that gifts will still need to go through standard import procedures, as determined by the custom laws in each designation country, and are taxable if the value of the gift is above a stated local threshold.

D'Happy Makers have no control over these charges and are unable to advise you what the cost would be, as customs policies and import duties vary widely from country to country.

For more information on taxes, duties and customs regulations please contact your local customs office directly or you can get an estimation of your country's custom and import taxes through HERE

Once your order is shipped, you will receive a tracking number via email so you can keep an eye on its delivery activity while it makes its way to you.

To make amendments to you order, please contact us at Hello@dhappymakers.com Please note that for orders that have been packed and shipped, we are unable to make changes it. Kindly check details and items are correct before finalizing your orders.

Order cancellation is allowed within 24hours of placing an order. After which, we are unable to accept any order cancellation. To cancel an order, please contact out Customer Service Team at Hello@dhappymakers.com

Each order is carefully inspected and packaged within a box, for your convenience. We will also include Cleansing cloth and Jewelry pouches for you to store your pieces. As part of our go green plan, your receipt is sent via email and not included within the parcel.

We are so terribly sorry if you've received a product different from what you've ordered. Please contact us at within 48 hours of receiving your parcel and we will be sure to get you the pieces you ordered instead!

Do take note of the below instructions:

Step 1: Proceed to our contact form or email us at Hello@dhappymakers.com 

Step 2: Include a simple explanation of the situation in a clear manner. Our team will request a clear picture of the item which was received. Unclear images unfortunately will not be able to be used as a return assessment.  Please note that our CS Team is always happy to help, but also reserve the right to assess on a case by case basis, in line with our return or exchange policies.   

Step 3: Do remember to include your order number in the email. And our CS team will be in touch to guide you personally through the next steps.

Only one discount code can be used per order and cannot be combined with other promotions.

1. Returns are valid for parcel received within 7 days (including weekends and public holidays)
2. Items on 'Sale / Clearance' are not valid for returns
3. Purchased items can only be returned once
4. Returns can be processed in store credit or monetary refund.
5. Cost of shipping fees will be deducted for those that opt for monetary refunds
6. Return requests must comply with our validity conditions. 
7. Return requests are not instantly validated and may take up to 10 business days for the entire procedure to be concluded.
8. Urgent return requests will not be entertained.
9. If your order consists of a Gift with Purchase, they will also need to be returned.
10. Any shipping cost will be borne by the customer. We would recommend choosing a shipping option that has a tracking option. Please note that we are not liable for lost packages.
11. If a customer decides to return a part of their order for a cash refund, the order will no longer qualify for any promotional discounts. The amount of the cash refund will be deducted, and we might charge a lower discount rate or the retail price for any remaining items. 
12. Returns will strictly be rejected for jewelry that is returned damaged or not in it's original packaging.
13. D'Happy Makers reserves the right to reject any returns if it does not comply with our terms and conditions. 

1. In brand new, unused condition with no signs of use or damage.
2. In its original packaging (excluding the shipping box) that it came with.
3. We do not accept returns for the personalized jewelry or final sale items.

Should the returned item(s) not meet the above return terms and conditions, we reserve the right to deny the return request and have the item(s) sent back to customers. Shipping charges may apply and will be borne by the customer.

The cost of the return parcel will be borne by you. We recommend shipping the parcel with the most cost-effective shipping method that is available, which includes tracking.

Please ensure the courier service is reliable. Returned goods that are damaged or lost in transit will not be eligible for returns.

Items purchased using store credits will strictly not be accepted for returns

Please contact us and we will be happy to assist!

Step 1: Proceed to our contact form or email us at Hello@dhappymakers.com 

Step 2: Include a simple explanation of the situation in a clear manner. Our team will request a clear picture of the item which was received. Unclear images unfortunately will not be able to be used as a return assessment.  Please note that our CS Team is always happy to help, but also reserve the right to assess on a case by case basis, in line with our return policy.   

Step 3: Do remember to include your order number in the email. And our CS team will be in touch to guide you personally through the next steps.

Returned products must be unworn, unsoiled and in their original condition and accompanied by its original packaging. 

Products that are damaged through improper handling of the products are not eligible for a refund or exchange.

Products that are returned are subject to evaluation and will not qualify for a refund if they do not meet the required conditions. 

If you are required to ship the items back to us, kindly use a trackable shipping service of your choice and keep the tracking number for your records. 

Yes. We will only be in touch once the returned items have been received and processed. Kindly check your delivery status via the tracking number provided by your chosen courier.

Once your order arrives back at D'Happy Makers it will take up to 5 business days for your refund to be processed and verified. We will be in touch via email.

1. Exchanges are valid for parcel received within 7 days (including weekends and public holidays)
2. Items on 'Sale / Clearance' are not valid for exchange
3. Purchased items can only be exchanged once
4. Exchanged items will be valued as per the amount it was purchased at
5. The price of the exchanged item should be equal to the new item
6. Any shipping or delivery costs will be borne by the customer. Kindly note that we are not liable for lost packages en route to us. 
7. No exchanges, or replacements are valid for customised items. 
8. Jewellery care items are not valid for exchanges. 
9. Gift box is not valid for exchanges

Exchange jewelry must meet these criteria(s)

1. In brand new, unused condition with no signs of use or damage.
2. In its original packaging (excluding the shipping box) that it came with.
3. We do not accept exchange for personalized jewelry or final sale items.

Should the exchange item(s) not meet the above return terms and conditions, we reserve the right to deny the exchange request and have the item(s) sent back to customers. Shipping charges may apply and will be borne by the customer.

Items purchased using store credits will strictly not be accepted for exchanges.

The cost shipping and delivery will be borne by you. We recommend shipping the parcel with the most cost-effective shipping method that is available, which includes tracking.

Please ensure the courier service is reliable. Jewelry that are damaged or lost in transit will not be eligible for exchanges.

Please contact us and we will be happy to assist!

Step 1: Proceed to our contact form or email us at Hello@dhappymakers.com 

Step 2: Include a simple explanation of the situation in a clear manner. Our team will request a clear picture of the item which was received. Unclear images unfortunately will not be able to be used as a exchange assessment.  Please note that our CS Team is always happy to help, but also reserve the right to assess on a case by case basis, in line with our exchange policy.   

Step 3: Do remember to include your order number in the email. And our CS team will be in touch to guide you personally through the next steps.

Exchanged products must be unworn, unsoiled and in their original condition and accompanied by its original packaging. 

Products that are damaged through improper handling of the products are not eligible for a exchange.

If you are required to ship the items back to us, kindly use a trackable shipping service of your choice and keep the tracking number for your records. 

Yes. We will only be in touch once the items have been received and processed. Kindly check your delivery status via the tracking number provided by your chosen courier.

Once your order arrives back at D'Happy Makers it will take up to 5 business days for your new jewelry to be processed and sent out. We will be in touch via email.

D'Happy Makers jewels are hand-crafted using a variety of high-quality materials, including glass, beads, cubic zirconia stones and metal. Our metal pieces are usually recycled silver plated with 14K-18K gold or rose gold to a thickness of 2.5 to 3 microns. We also have S925 sterling silver plated with rhodium unless otherwise stated.

Most of our plated jewelries are finished off with a layer of e-coating to ensure they maintain their luster and shine for much longer. Short for electrophoretic coating, e-coating is a process of immersing our plated jewels in a water-based solution containing a semi-transparent mixture of emulsion. This added layer of goodness which we add on to each of our designs, is to ensure every piece shines and lasts longer.

Our jewels are put together by hand, and as a result there can sometimes be slight differences in color, size and finishing of the materials or embellishments – all part of the charm of handmade products!

Stones, feathers, leather and other organic materials are frequently used in our designs. Due to its natural source, slight inconsistencies of color, size and texture is part of its unique characteristics.

Exact materials associated with each style are listed on their product detail page.

All pieces are made without nickel, lead and cadmium – the main culprits of skin irritation.

In addition, every piece has an added layer of protective coating that creates a barrier between the metal and your skin – that's both protection and increased durability.

Shop with confidence knowing that our pieces are safe for adults and children alike.

All of our products are wear tested by real people for 30 days and go through quality checks to ensure you receive the best jewels.

However, every jewel still deserves a little loving and care!
Prolong their shine by avoiding contact with chemicals and moisture‚ such as hand sanitizer, household cleaners and pool water. If possible, remove rings before washing your hands or applying hand sanitizer.

How to clean

We recommend using our Jewel Polishing Cloth to wipe your jewelry pieces after wearing them to remove natural body oils, sweat or residue, to maintain the lustre and shine of your jewels, and to reduce chances of tarnishing. Please note: Our polishing cloth is coated with silver wiping powder - effective in removing the oxide layer on your jewel pieces, however, it will not remove any scratches or marks. Be gentle while polish as the cloth can be abrasive.

How to store

Gold and silver plated jewelry will also eventually tarnish or discolor if left out in the open air. To preserve the condition of your gorgeous pieces, it is recommended that you store your accessories in a neat and cool place, or in a jewelry box when packing for your travels!

We accepts payment from major credit cards, debit cards, and PayPal, apple pay and google pay.

For Singapore orders, we have payment by shopback.

To ensure maximum security, we have set measures in place to prevent inaccurate transactions.

1. Ensure that your billing address, postal code, and your CVV pin number is accurate as the transaction will not go through if these details do not match.
2. A fraud prevention system is set up at checkout – if your card has been declined over 3 times, please use another card.

If you continually encounter problems while making payment, kindly chat or email our friendly customer service team at Hello@dhappymakers.com

We welcome payment currencies from all nations.